Frequently Asked Questions
Q: Why TSG?
A: TSG Global was among the first to text enable landline businesses numbers. Whether you want to send just texts or include multimedia messages (MMS), photos and animated GIFs, just give us a call. We can help you make the most out of this essential business communications channel.
Q: How difficult is it to text enable my Toll-Free numbers?
A: TSG can guide you through the intricacies of the Toll-Free messaging ecosystem and provide a tailor-made solution for your messaging needs.
If you already have a message management platform, we can provide a robust delivery network to support all your Toll-Free texting needs with volume discount pricing and full transparency of all applicable operator surcharges and registry fees.
Q: Who will answer our text messages?
A: Good question! Messaging management platforms are readily available or you could build a custom internal system. A P2P-compliant interactive messaging platform is also available through our partner Midori Interactive, enabling you to program automatic answers to commonly asked questions. We can even create a platform for your agents to handle multiple text conversations from a single computer screen.
While some companies only need a simple solution – to send text appointment reminders, for example – others want to incorporate text messaging into many other aspects of their business communications strategy. In fact, text messaging can be a real life-saver in times of crisis such as the current COVID-19 pandemic.
Q: How can we keep messaging secure and safe from fraud?
A: TSG uses proprietary technology to help mitigate and in some cases prevent communications fraud. TSG experts will both design and continuously audit your communications networks, working around the clock to prevent malicious activity and protect your business.
To keep your messaging service secure and safe from fraud, we recommend Text Protect®. Text Protect protects your telecommunications assets, prevents fraud and instills the confidence you need to know your numbers will never be compromised. With Text Protect, you’re in full control of your phone numbers where they’re safe in a blockchain.
Q: What other pitfalls should I be aware of?
A: Make sure you understand and follow the CTIA’s industry guidelines and best practices for text messaging. Also pay attention to the TCPA, GDPR and CCPA per-operator acceptable-use policies when texting consumers.
Q: How do we know if our text messages are working?
A: Like any marketing platform, you can and should measure the success of your text messaging strategy. Performance indicators to consider include message response rates and times, sales growth, changes in agent-to-customer ratio, and even the nature and tone of social media posts.
Businesses that text-enable their local and Toll-Free business numbers may reap the following benefits:
As businesses continue to integrate messaging into their operations, the applications for this channel will become as vast as current website applications.
Q: Can messaging help during a crisis such as the COVID-19 pandemic?
A: Business continuity and disaster planning and efficient customer service operations will also depend on the availability of text messaging as a key communications channel.
Emergencies such as the current COVID-19 crisis further reinforce the vital need for businesses to implement a messaging channel.
Using text messaging, businesses can issue widespread alerts on the current state of business operations to employees and customers. Important messages are much more likely to be read quickly when issued via text vs. getting lost in the email shuffle. Businesses can then reserve voice support to call center agents for more complex issues.
Text the word "Go" so we'll know.